SMART Technologies SBID-MX255-V2 handleiding

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Handleiding

Chapter 5

Troubleshooting

smarttech.com/kb/171554 xlii

The pens and erasers aren’t working as expected

Symptom Troubleshooting steps

The display doesn’t respond to touch

or writing with a pen.

l Touch is not available right after waking up the display or turning it on. Wait a few

seconds and then the display will respond to touch.

l Make sure any connected computers have detected the display’s USB connection and

SMARTProduct Drivers 12.14 or later is installed.

l On Windows computers, open Device Manager and make sure there is no red X or

yellow explanation mark (!) over the display’s icon.

l On Mac computers, open System Information and make sure there are no error

messages in the display’s row.

l Reinstall or update SMART Product Drivers and SMARTInk on any connected

computers.

l Make sure SMARTProduct Drivers is version 12.14 or later.

The display responds to touch but not

to writing with a pen.

l Reinstall or update SMART Product Drivers and SMARTInk on any connected

computers.

When you write on the screen, the ink

appears in the wrong place.

Writing is intermittent.

Ink disappears as you write.

l Make sure you are using a SMART Board MX (V2) interactive display pen.

l Restart the display.

l Confirm with the installers that the computer is connected to the display with only a

single cable.

l Make sure SMART Product Drivers and SMARTInk are installed and running on any

connected computers.

l Make sure the pen nib is not worn. Replacement pens are available from the Store for

SMART Parts (see smarttech.com/Support/PartsStore).

l Make sure SMART Product Drivers and SMARTInk are installed and running on any

connected computers. Orient the display. See Orienting your SMART interactive product

using SMART Product Drivers 12.

l Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared

audio devices, or move the display to another location in the room.

l Update the firmware.

You can’t write or draw in Microsoft

Office.

l Make sure Microsoft Office 2013 or later is installed.

l Reinstall or update SMART Product Drivers and SMARTInk.

iQ apps aren’t working as expected

Symptom Troubleshooting steps

iQ apps aren’t working as expected. See Troubleshooting the iQ experience.

Bekijk gratis de handleiding van SMART Technologies SBID-MX255-V2, stel vragen en lees de antwoorden op veelvoorkomende problemen, of gebruik onze assistent om sneller informatie in de handleiding te vinden of uitleg te krijgen over specifieke functies.