SMART Technologies SBID-MX255-V2 handleiding

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SMART Technologies

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Handleiding

Chapter 5

Troubleshooting

smarttech.com/kb/171554 xli

Touch isn’t working as expected

Symptom Troubleshooting steps

The display doesn’t respond to touch. l Touch is not available right after waking up the display or turning it on. Wait a few

seconds and then the display will respond to touch.

l Make sure SMART Product Drivers 12.14 or later are installed and running on any

connected computers.

l Make sure the USB cable between the display and the computer doesn’t exceed the

supported maximum cable length. See Connecting room computers and guest laptops

on pagexxxii.

l Make sure any connected computers have detected the display’s USB connection and

SMARTProduct Drivers 12.14 or later is installed.

l On Windows computers, open Device Manager and make sure there is no red X or

yellow explanation mark (!) over the display’s icon.

l On Mac computers, open System Information and make sure there are no error

messages in the display’s row.

l For Mac computers with macOS Mojave, see How to resolve issues with installing and

using SMARTLearning Suite software on macOS Mojave.

The display responds to touch

intermittently.

When you touch the screen, the

pointer doesn’t appear in the correct

place.

l Make sure jewelry or clothing doesn’t touch the board when erasing the ink.

l When erasing, make sure the palm or fist is flat on the screen.

l Touch is not available right after waking up the display or turning it on. Wait a few

seconds and then the display will respond to touch.

l Restart the display.

l Confirm with the installers that the computer is connected to the display with only a

single cable.

l Make sure SMART Product Drivers and SMARTInk are installed and running on any

connected computers. Orient the display. See Orienting your SMART interactive product

using SMART Product Drivers 12.

l Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared

audio devices, or move the display to another location in the room.

l Remove any USB extenders to help isolate the USB cable.

l Update the firmware.

Bekijk gratis de handleiding van SMART Technologies SBID-MX255-V2, stel vragen en lees de antwoorden op veelvoorkomende problemen, of gebruik onze assistent om sneller informatie in de handleiding te vinden of uitleg te krijgen over specifieke functies.