Handleiding
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– Disconnect the answering machine and then try receiving afax. If faxing is successful without the
answering machine, the answering machine might be causing the problem.
– Reconnect the answering machine and record your outgoing message again. Record amessage that is
approximately 10 seconds in duration. Speak slowly and at alow volume when recording your message.
Leave at least 5 seconds of silence at the end of the voice message. There should be no background
noise when recording this silent time. Try to receive afax again.
NOTE: Some digital answering machines might not retain the recorded silence at the end of your
outgoing message. Play back your outgoing message to check.
● If the printer shares the same phone line with other types of phone equipment, such as an answering
machine, acomputer dial-up modem, or amulti-port switch box, the fax signal level might be reduced. The
signal level can also be reduced if you use asplitter or connect extra cables to extend the length of your
phone. Areduced fax signal can cause problems during fax reception.
To nd out if other equipment is causing aproblem, disconnect everything except the printer from the phone
line, and then try to receive afax. If you can receive faxes successfully without the other equipment, one or
more pieces of the other equipment is causing problems; try adding them back one at atime and receiving
afax each time, until you identify which equipment is causing the problem.
● If you have aspecial ring pattern for your fax phone number (using adistinctive ring service through your
telephone company), make sure that the Distinctive Ring feature on the printer is set to match.
The printer cannot send faxes, but can receive faxes
Follow these steps if the printer cannot send faxes, but can receive faxes:
● The printer might be dialing too fast or too soon. You might need to insert some pauses in the number
sequence. For example, if you need to access an outside line before dialing the phone number, insert apause
following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert
pauses as follows: 9,555,5555. Use the Pause button on the keyboard.
● The number you entered when sending the fax is not in the proper format or the receiving fax machine
is having problems. To check this, try calling the fax number from atelephone and listen for fax tones.
If you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or avoice
mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the
receiving fax machine for any problems.
Fax tones are recorded on my answering machine
Follow these steps if the fax tones are recorded on your answering machine:
● When you have an answering machine on the same phone line you use for fax calls, try connecting the
answering machine directly to the printer. If you do not connect the answering machine as recommended,
fax tones might be recorded on your answering machine.
● Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct.
The number of rings to answer for the printer should be greater than the number of rings to answer for the
answering machine. If the answering machine and the printer are set to the same number of rings to answer,
both devices answer the call and fax tones are recorded on the answering machine.
● Set your answering machine to a low number of rings and the printer to answer in the maximum number
of rings supported. In this setup, the answering machine answers the call and the printer monitors the line.
If the printer detects fax tones, the printer receives the fax. If the call is avoice call, the answering machine
records the incoming message.
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Chapter 9Solve a problem
Bekijk gratis de handleiding van HP OfficeJet Pro 9135e, stel vragen en lees de antwoorden op veelvoorkomende problemen, of gebruik onze assistent om sneller informatie in de handleiding te vinden of uitleg te krijgen over specifieke functies.
Productinformatie
| Merk | HP |
| Model | OfficeJet Pro 9135e |
| Categorie | Printer |
| Taal | Nederlands |
| Grootte | 20406 MB |
