Advantech RSB-4220 handleiding
Handleiding
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RSB-4220 User Manual 62
5.3.2 Repair Process
5.3.2.1 Obtaining an RMA Number
All product returns must be accompanied by an Advantech return merchandise
authorization (RMA) number. Any returns of defective units or parts without a valid
RMA number will not be accepted. Such products will be returned to the customer at
the customer's cost without prior notice.
An RMA number only indicates authorization to return a product; it does not guaran-
tee approval for repair or replacement. To request an RMA number, sign into Advan-
tech’s RMA website (http://erma.advantech.com.tw) with an authorized user ID and
password.
Customers must provide basic product and company information, as well as a
detailed description of the problems encountered. Vague entries such as “does not
work” and “failure” are not acceptable.
If you are unsure of the cause of the problem, please contact Advantech’s application
engineers (AE) who may be able to offer a solution that does not require sending the
product for repair.
For cases where only a key defective part requires repair, the serial number for the
entire product is still required. Otherwise, the part will be regarded as out of warranty.
5.3.2.2 Returning the Product for Repair
Customers can save time and meet end-user requirements by returning defective
products to an authorized Advantech repair facility without extra cross-region
charges. However, customers are required to contact their local repair center before
our global repair service can be offered.
We recommend that customers send cards without the accessories (manuals,
cables, etc.). Remove all unnecessary components, such as the CPU, DRAM, and
CF card. For customers wishing to include accessory components in their return
shipment (due to suspicions that they may be part of the problem), please clearly
note the additional components included. Advantech assumes no responsibility for
any items not listed. Furthermore, please ensure the “Problem Description” is
enclosed.
European customers located outside of Europe are requested to use UPS as the for-
warding company. We strongly recommend adding a packing list to all shipments.
Please prepare a shipment invoice according to the following guidelines to reduce
the goods clearance time:
1. Provide a low product value on the invoice to avoid additional custom charges.
Additional fees levied by customs are the responsibility of the sender.
2. Write the text “Invoice for customs purposes only with no commercial value” on
the shipment invoice.
3. Include RMA numbers, product serial numbers, and warranty status on the ship-
ment invoice.
4. Detail the country of origin of the goods.
Additionally, attach an invoice with the RMA number to the shipment, write the RMA
number on the outside of the carton, and attach a packing slip to reduce the handling
time. Please also address the package to the Advantech Service Department and
mark the package “Attn. RMA Service Department”.
All products must be returned in properly packed ESD material or anti-static bags.
Advantech reserves the right to return unrepaired items at the customer's expense if
inappropriately packed.
Bekijk gratis de handleiding van Advantech RSB-4220, stel vragen en lees de antwoorden op veelvoorkomende problemen, of gebruik onze assistent om sneller informatie in de handleiding te vinden of uitleg te krijgen over specifieke functies.
Productinformatie
| Merk | Advantech |
| Model | RSB-4220 |
| Categorie | Niet gecategoriseerd |
| Taal | Nederlands |
| Grootte | 6307 MB |
