Advantech RSB-4220 handleiding
Handleiding
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63 RSB-4220 User Manual
Chapter 5 Advantech Services
“Door-to-door” transportation, such as speed post, is recommended for delivery. If
sent as air cargo, any additional charges, such as clearance fees, will be the respon-
sibility of the customer.
Should DOA cases fail, Advantech will assume full responsibility for the product and
transportation charges. If the items are not DOA, but fail within warranty, customers
will bear the freight charges. For out-of-warranty cases, customers are responsible
for all costs and outward and inward transportation.
5.3.2.3 Service Charges
The product is excluded from warranty if any of the following conditions are valid:
The product is repaired after the warranty period has expired.
The product is tested or calibrated after expiry of the warranty period, and a No
Problem Found (NPF) result is obtained.
The product, although repaired within the warranty period, has been misused,
abused, or subjected to unauthorized disassembly/modification; placed in an
unsuitable physical or operating environment; improperly maintained by the cus-
tomer; or failure caused by circumstances beyond the responsibility of Advan-
tech, whether by accident or other cause. Such conditions will be determined by
Advantech at its sole discretion.
The product is damaged beyond repair due to a natural disaster, such as a light-
ing strike, flood, or earthquake.
Customer-requested updates and upgrades to products already out of warranty.
If a product has been repaired by Advantech and then requires another repair for the
same problem within three months of the initial repair, Advantech will perform the
repair free of charge. However, such free repairs do not apply to products that have
been misused, abused, or subjected to unauthorized disassembly/modification;
placed in an unsuitable physical or operating environment; improperly maintained by
the customer; or failure caused by circumstances beyond the responsibility of Advan-
tech, whether by accident or other cause.
Please contact your nearest regional service center for a detailed service quotation.
Before undertaking out-of-warranty repairs, we will send you a pro forma invoice (P/I)
detailing the repair charges. When you remit the funds, please reference the P/I num-
ber provided under “Our Ref”. Advantech reserves the right to deny repair services to
customers who do not return a DOA unit or sign the P/I. Furthermore, Advantech will
scrap defective products without prior notice if customers do not return the signed P/I
within three months.
5.3.2.4 Repair Report
Advantech returns each product with a repair report that explains the result of the
repair. A repair analysis report can also be provided to customers upon request. If the
defect is not caused by Advantech design or manufacturing, customers will be
charged US$60 and US$120 for in-warranty and out-of-warranty repair analysis
reports, respectively.
5.3.2.5 Custody of Products Submitted for Repair
Advantech will retain custody of a product submitted for repair for one month while
waiting for the return of a signed P/I or payment (A/R). If the customer fails to
respond within this period, Advantech will automatically close the case. Advantech
will take reasonable measures to contact the customer during this one month period.
Bekijk gratis de handleiding van Advantech RSB-4220, stel vragen en lees de antwoorden op veelvoorkomende problemen, of gebruik onze assistent om sneller informatie in de handleiding te vinden of uitleg te krijgen over specifieke functies.
Productinformatie
| Merk | Advantech |
| Model | RSB-4220 |
| Categorie | Niet gecategoriseerd |
| Taal | Nederlands |
| Grootte | 6307 MB |
