Supermicro SuperBlade SBI-621E-1NE34 handleiding

Niet gecategoriseerd

Supermicro

61 pagina's

PDF beschikbaar

Handleiding

76 77

Chapter 6: Troubleshooting and Support Chapter 6: Troubleshooting and Support

6.8 Where to Get Replacement Components

If you need replacement parts for your system, to ensure the highest level of professional

service and technical support, purchase exclusively from our Supermicro Authorized

Distributors/System Integrators/Resellers. A list can be found at: https://www.supermicro.com.

Click the "Where to Buy" tab.

6.9 Reporting an Issue

Technical Support Procedures

Before contacting Technical Support, please take the following steps. If your system was

purchased through a distributor or reseller, please contact them for troubleshooting services.

They have the best knowledge of your specic system conguration.

1. Please review the Troubleshooting Procedures in this manual and Frequently Asked

Questions on our website before contacting Technical Support.

2. BIOS upgrades can be downloaded from our website. Note: Not all BIOS can be ashed

depending on the modications to the boot block code.

3. If you still cannot resolve the problem, include the following information when contacting

us for technical support:

• System, motherboard, and chassis model numbers and PCB revision number

• BIOS release date/version (this can be seen on the initial display when your system

rst boots up)

• System conguration

An example of a Technical Support form is posted on our website. Distributors: For immediate

assistance, please have your account number ready when contacting our technical support

department by email.

Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is required before any

warranty service will be rendered. You can obtain service by calling your vendor for a Returned

Merchandise Authorization (RMA) number. When returning to the manufacturer, the RMA

number should be prominently displayed on the outside of the shipping carton, and mailed

prepaid or hand-carried. Shipping and handling charges will be applied for all orders that

must be mailed when service is complete.

For faster service, RMA authorizations may be requested online (https://www.supermicro.

com/support/rma/).

6.6 CMOS Clear

JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper

consists of contact pads to prevent accidentally clearing the contents of CMOS.

To Clear CMOS

1. First power down the system completely.

2. Remove the blade from the enclosure to access the motherboard.

3. Remove the onboard battery from the motherboard.

4. Short the CMOS pads with a metal object such as a small screwdriver for at least four

seconds.

5. Remove the screwdriver or shorting device.

6. Replace the cover, reconnect the power cords and power on the system.

Notes: Clearing CMOS will also clear all passwords.

Do not use the PW_ON connector to clear CMOS.

JBT1 contact pads

6.7 BMC Reset

The BMC can be reset using the UID button.

• Reset – Press and hold the button. After six seconds, the LED blinks at 2Hz. The BMC

resets and the reset duration is approximately 250 ms. Then the BMC starts to boot.

• Restore factory default conguration – Hold the button for twelve seconds. The LED blinks

at 4Hz while defaults are congured. Note: All BMC settings including username and

password will be removed except the FRU and network settings.

Firmware update – When the BMC rmware is being updated, the UID LED blinks at 10Hz.

BMC Reset Options

Event UID LED BMC Heartbeat LED

Reset Blue, Blinking at 2 Hz Green, solid

Restore

Defaults

Blue, Blinking at 4 Hz O󰀨

Update Blue, Blinking at 10 Hz

Bekijk gratis de handleiding van Supermicro SuperBlade SBI-621E-1NE34, stel vragen en lees de antwoorden op veelvoorkomende problemen, of gebruik onze assistent om sneller informatie in de handleiding te vinden of uitleg te krijgen over specifieke functies.