SMART Technologies SBID-MX255-V2 handleiding

Niet gecategoriseerd

SMART Technologies

45 pagina's

PDF beschikbaar

Handleiding

Chapter 5

Troubleshooting

smarttech.com/kb/171554 xxxix

The screen is blank or there’s a problem with the

image on the screen

NOTE

If the issue occurs on the Home screen, the issue may be with the display. See Contacting your reseller

for additional support on pagexliv.

If the issue doesn’t occur on the Home screen, examine the connected computers or devices.

Symptom Troubleshooting steps

The screen is blank.

Make sure the screen is working by pressing the Home button on the front control

panel or the remote control to open the Home screen.

l Make sure any connected computers are on and not in Sleep mode.

l Restart the display and any connected computers.

l Replace the video cables connecting any computers to the display to determine if the

issue is with the cables.

A computer is connected to the

display, but only a connection

message appears on the screen.

l Make sure the computer is connected to the currently selected input.

l If the currently selected input is a computer, make sure the computer is not in Sleep

mode.

The image on the screen is distorted.

There are lines, snow or, other visual

noise on the screen.

The image if flickering or flashing.

The image is dim.

Press the Home button on the front control panel or the remote control to open the

Home screen. If it appears correctly, the issue is with the video input.

l Switch to a different input and then backto the first input.

l Make sure any connected computers are on and not in Sleep mode.

l Restart the display and any connected computers.

l Set any connected computers’ resolution and refresh rate to values that the display

supports.

See Setting a connected computer’s resolution and refresh rate on pagexxxiii.

l Replace the video cables that connect any computers to the display to determine if the

issue is with the cables.

There are bright spots on the screen.

Press the Home button on the front control panel or the remote control to open the

Home screen. If it appears correctly, the issue is with the video input.

l Take a photograph of the screen and send it to SMART support. If SMART support

determines that the issue is with the screen and the display is under warranty, you may

be eligible for a replacement.

Colors don’t appear correctly. l Be aware that if two or more displays are mounted side-by-side, there could be minor

differences in colors across the displays. This issue is not unique to SMART products.

l If the screen is completely lacking one color on the screen or the color problems occur

on the Home screen, see Contacting your reseller for additional support on pagexliv.

l If you’re using a VGA video input, use a different cable or connect a different source to

see if the issue is with the cable or input source.

Bekijk gratis de handleiding van SMART Technologies SBID-MX255-V2, stel vragen en lees de antwoorden op veelvoorkomende problemen, of gebruik onze assistent om sneller informatie in de handleiding te vinden of uitleg te krijgen over specifieke functies.