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• No failure detected: it means that no memory failure is detected.
If the issue persists, you can try again or contact Lenovo for additional support.
Step 5. Click Continue to turn on the computer.
Related topics
“Call Lenovo” on page 72
Diagnose and troubleshoot your computer
This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web
site, the Vantage app, and in your computer. They can help you diagnose common software and hardware
issues.
The following table lists these diagnostics tools and the recommended conditions for each tool.
Diagnostics tool
Recommended scenario
Troubleshoot and diagnose at Lenovo Support Web site
You want to have an online troubleshooting or scan of
hardware and drivers on your computer.
Hardware scan
• Your computer is installed with the Vantage app.
• You want to perform basic examinations of the
hardware components.
UEFI Diagnostics tool
• You cannot log in to the operating system.
• Your computer cannot connect to the network.
Troubleshoot and diagnose at Lenovo Support Web site
Lenovo provides two different diagnosing options to help you identify and resolve problems on your
computer.
Step 1. Go to
https://www.pcsupport.lenovo.com/ and enter your product name in the search box.
Step 2. Click Troubleshoot & Diagnose and select from the following two options depending on your
needs.
If you are unsure of the problem with your computer, it is recommended that you select Easy and
follow on-screen instructions to get your firmware updated and obtain the hardware status.
If you have identified the problem on your computer, you can select Custom and follow on-screen
instructions to resolve the problem.
Notes:
• Before launching any automatic diagnosing process, a pop-up window will prompt you to install
Lenovo Service Bridge. Lenovo Service Bridge helps to connect your computer with Lenovo
diagnosing tools.
• Lenovo Support Web site makes periodic updates of the sections to keep improving your
experience with your computer. The Web site interface and descriptions of sections might be
different from that on your actual interface.
If solutions cannot resolve problems on your computer, you can follow on-screen instructions to submit an e-
ticket or contact Lenovo for professional assistance.
Chapter 7. Help and support 69
Bekijk gratis de handleiding van Lenovo ThinkPad L16, stel vragen en lees de antwoorden op veelvoorkomende problemen, of gebruik onze assistent om sneller informatie in de handleiding te vinden of uitleg te krijgen over specifieke functies.
Productinformatie
| Merk | Lenovo |
| Model | ThinkPad L16 |
| Categorie | Laptop |
| Taal | Nederlands |
| Grootte | 9580 MB |
