Handleiding
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Keyboard problems
My keyboard does not work
Problem: What should I do if my keyboard does not work?
Solution: If your keyboard does not work or types wrong characters, try the following solutions one by one to
troubleshoot and fix the issue:
1. Ensure that the keyboard is well connected.
• If you are using a wired keyboard, check if it is connected to your computer correctly or try to connect
the keyboard to another compatible connector on your computer.
• If you are using a wireless keyboard, ensure that your keyboard is powered on. Check if the dongle is
connected to your computer correctly or the Bluetooth connection with your computer is established.
2. Ensure that the keyboard layout settings are correct. Take the following steps:
a. Go to Settings ➙ Time & language ➙ Language & region.
b. Under Preferred languages, click on the three horizontal dots next to your primary language
preference and select Language options.
c. Under Installed keyboards, check the keyboard layout and add the corresponding keyboard if
you’re not using the right one.
3. Ensure that the keyboard is in good status. Take the following steps:
a. Type device manager in the Windows search box and then press Enter.
b. Click Device Manager from the list of results. The Device Manager window opens.
c. Click arrow icon > next to Keyboard to expand the section.
d. Double-click the keyboard that is not working and check the status.
e. If it is not working properly, select Driver from the tabs on the top and click Uninstall device to
uninstall the device.
f. Apply Windows Update to install the latest driver automatically.
4. Ensure that the sticky keys and filter keys are disabled. Take the following steps:
a. Open the Start menu, and click Settings ➙ Accessibility ➙ Keyboard.
b. Disable Sticky keys switch and Filter keys switch.
5. Clean the keyboard.
• For external keyboard, take the following steps:
a. Disconnect your keyboard.
b. Turn the keyboard upside down and gently shake it.
c. Use compressed air to blow out the dirt and debris from underneath the keys.
d. Use a cotton swab dipped in rubbing alcohol to remove stickiness around and underneath stuck
keys.
• For integrated keyboard, take the following steps:
a. Turn off your computer.
b. Use compressed air to blow out the dirt and debris from underneath the keys.
c. Use a cotton swab dipped in rubbing alcohol to remove stickiness around and underneath stuck
keys.
6. Restart your computer.
Chapter 5. Frequently asked questions 29
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Productinformatie
| Merk | Lenovo |
| Model | 13w 2-in-1 Gen 3 |
| Categorie | Laptop |
| Taal | Nederlands |
| Grootte | 12729 MB |
