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Chapter 5. Frequently asked questions
This chapter provides solutions to some hardware and software issues.
Camera problems
My camera can’t be launched or found
Problem: What should I do if my camera can’t be launched or found?
Solution: If your camera can’t be launched or found, try the following solutions one by one to troubleshoot
and fix the issue:
1. If you are using an external camera, ensure that it is connected to a working USB connector on your
computer.
2. If you are using an integrated camera, ensure that it is uncovered and enabled. Take the following steps:
a. Open the camera shutter.
b. Open the Start menu, click Settings ➙ Bluetooth & devices ➙ Cameras, and enable the camera.
3. Authorize apps to have access to the camera. Take the following steps:
a. Open the Start menu, and select Settings ➙ Privacy & security ➙ Camera.
b. Turn on Camera access switch and Let apps access your camera switch.
4. Unblock access to the camera in your antivirus software settings.
5. Update the camera driver. Take the following steps:
a. Type device manager in the Windows search box and then press Enter.
b. Click Device Manager from the list of results. The Device Manager window opens.
c. Click arrow icon > next to Cameras to expand the section.
d. Right-click the camera that you would like to update.
e. Select Update driver and follow the on-screen instructions.
6. Run the automated camera troubleshooter in the Get Help app. Take the following steps:
a. Open the Start menu and click Settings ➙ Privacy & security ➙ Camera.
b. Scroll down to the bottom. Click Get help and follow the on-screen instructions.
If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone
numbers for your country or region, go to
https://pcsupport.lenovo.com/supportphonelist.
Audio problems
The audio does not work
Problem: What should I do if the audio does not work?
Solution: If you encounter any audio problems, such as no audio or malfunctioning audio, try the following
solutions one by one to troubleshoot and fix the issue:
1. If you are using an external audio device, ensure that the device is properly connected to your computer.
2. Verify your audio settings. Take the following steps:
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Productinformatie
| Merk | Lenovo |
| Model | 13w 2-in-1 Gen 3 |
| Categorie | Laptop |
| Taal | Nederlands |
| Grootte | 12729 MB |
