HP Roam for Business handleiding
Handleiding
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‘OXPd Application Error’
If you receive an OXPd error, one of the following reasons might be the cause:
● The corporate network might require a web proxy to access the Internet but the printer is not currently
congured to use it. Congure the printer to use your corporate web proxy using the printer’s embedded
web server.
● The printer might be congured to use the web proxy but a setting such as the proxy port is incorrect. Make
sure the printer proxy settings are correct using the printer’s embedded web server.
● The printer might be congured to use a web proxy that is not available. Congure the printer to use your
corporate web proxy using the printer’s embedded web server.
● The printer might be congured to use the web proxy, but a security setting is not congured to trust the
site. Enable HP Web Services on the HP Web Services tab in the in the EWS.
‘Error while adding the printer’ message when adding a printer using
the HP Roam web portal
Conrm the correct printer email address is being entered. The email address should end in @hpeprint.com. The
printer’s HP ePrint email address can be found on the printer’s Conguration Page or on Web Services tab in the
EWS.
‘Invalid or duplicate email address’ message when inviting users
using the HP Roam web portal
The user already exists. The user might have enrolled their email address via the HP Roam App or Windows
driver. Instruct the user to delete his or her account so they can be invited to create a new account associated
with the site.
1. Within the HP Roam driver, select Delete account from Account settings.
2. Within the HP Roam for Android app, select the menu icon in the upper left corner of the app.
3. Select the account email address.
4. Select Delete Account.
‘Unable to contact HP Connected. HP Connected service may be
aected. ...’ message
If you see this message when enabling HP Web Services in the EWS, try selecting Refresh. If the issue persists,
conrm the Web Proxy settings are correct. If the issue still persists, try selecting Remove to disable HP Web
Services. After it is successfully removed, re-enable HP Web Services. A new printer email address will be
generated.
‘USB Error’ message displays on the printer control panel
A USB device has been connected to the printer for which there is no driver installed. HP Roam customers might
commonly see this when a RadBeacon has been connected directly to the USB port on the printer.
46 Chapter 7 Troubleshooting FAQs ENWW
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Productinformatie
| Merk | HP |
| Model | Roam for Business |
| Categorie | Niet gecategoriseerd |
| Taal | Nederlands |
| Grootte | 6597 MB |
