HP Roam for Business handleiding
Handleiding
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Only the Jobs tab is available after I log into the HP Roam Web Portal
If you can’t see the Printers, Users, Groups, Settings, or other tabs, make sure you are logged into the HP Roam
Web Portal using administrator credentials. Admin users have access to additional tabs while Users only have
visibility of the Jobs tab.
Unable to import printers or users using a .csv le
Information in an .csv or .xls le must be formatted using the correct le format. The following .csv le formats
are accepted:
● Users: emailAddress, rstName, lastName, locale
● Printers: emailAddress, printerNickname, guest, adminUsername, adminPassword
Unable to discover printers with the HP Roam Printer Discovery
Setup utility
1. Conrm “HP JetAdvantage Connect Discovery Setup” is listed under the Windows Defender Firewall >
Allowed apps list.
2. Conrm the printer and PC running the HP Roam Printer Discovery Setup utility are on the same TCP/IP
subnet. The default discovery method only discovers devices on the local subnet.
3. Try using one of the extended discovery methods by selecting the Settings button in the HP Roam Printer
Discovery Setup utility.
For more information, see the section Add printers to HP Roam, Method three: Use the HP Roam Printer Discovery
Setup Utility.
Users cannot discover a printer from the HP Roam mobile app after
selecting ‘Find Printer’
If only some users are unable to discover the printer, follow these steps:
1. Make sure Bluetooth is enabled on the user’s mobile device.
2. Make sure the users have been added to the HP Roam Web Portal for the site to which the printer belongs.
3. If the user is a guest, conrm Guest printing is enabled for the printer in the HP Roam Web Portal. See the
section Enable Guest access to an HP Roam printer.
4. If the user is a guest and Guest printing is enabled on the printer, the user might not have access
permissions.
If all users are unable to discover the printer, Bluetooth or Web Services might not be enabled on the printer, or
there might be an issue with proxy server settings. Follow these steps:
1. Conrm you can connect to the printer’s IP address using a web browser (conrms the device is powered
on and accessible via the network).
2. Conrm the printer has a Bluetooth Low Energy (BLE) beacon installed. Some HP printers ship from the
factory with BLE onboard. Go to the HP Roam for Business Compatibility Matrix for the list of supported
models and what type of BLE beacon each requires.
44 Chapter 7 Troubleshooting FAQs ENWW
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Productinformatie
| Merk | HP |
| Model | Roam for Business |
| Categorie | Niet gecategoriseerd |
| Taal | Nederlands |
| Grootte | 6597 MB |
