HP Roam for Business handleiding

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Handleiding

7 Troubleshooting FAQs ........................................................................................................................................................................... 43

What languages are supported by HP Roam? .................................................................................................................. 43

Where do I nd the license key? .......................................................................................................................................... 43

How can I add or remove printers? ..................................................................................................................................... 43

How can I add or remove users? .......................................................................................................................................... 43

Why can’t I get HP Roam to work with a printer? .............................................................................................................. 43

A guest user is unable to print to the HP Roam printer ................................................................................................... 43

Only the Jobs tab is available after I log into the HP Roam Web Portal ........................................................................ 44

Unable to import printers or users using a .csv le .......................................................................................................... 44

Unable to discover printers with the HP Roam Printer Discovery Setup utility ........................................................... 44

Users cannot discover a printer from the HP Roam mobile app after selecting ‘Find Printer’ .................................. 44

‘45.00.05 Error’ or ‘The given proxy host could not be resolved’ .................................................................................. 45

‘45.00.1C Error’ or ‘Operation timeout’ .............................................................................................................................. 45

‘45.00.23 Error’ or ‘SSL (secure sockets layer) connect error’ ....................................................................................... 45

‘45.00.33 Error’ or ‘SSL certicate or SSH md5 ngerprint not OK’ ............................................................................... 45

49.wx.yz or 81.wx.yz errors after printing with HP Roam ............................................................................................... 45

‘OXPd Application Error’ ........................................................................................................................................................ 46

‘Error while adding the printer’ message when adding a printer using the HP Roam web portal ............................ 46

‘Invalid or duplicate email address’ message when inviting users using the HP Roam web portal ......................... 46

‘Unable to contact HP Connected. HP Connected service may be aected. ...’ message .......................................... 46

‘USB Error’ message displays on the printer control panel ............................................................................................. 46

iv ENWW

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