HP Color Laserjet Enterprise Flow MFP M681z Handleiding (264 Pagina's)

Handleiding

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The computer is unable to communicate with the printer

1. Test network communication by pinging the network.

a. Open a command-line prompt on your computer.

●

For Windows, click Start, click Run, type cmd, and then press Enter.

●

For OS X, go to

Applications, then Utilities, and open Terminal.

b

. Type ping followed by the IP address for your printer.

c

. If the window displays round-trip times, the network is working.

2

. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,

the printer, and the computer are all congured for the same network.

The printer is using incorrect link and duplex settings for the network

HP recommends leaving these settings in automatic mode (the default setting). If you change these settings,

you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly

1

. Check the network drivers, print drivers, and the network redirection settings.

2

. Verify that the operating system is congured correctly.

The printer is disabled, or other network settings are incorrect

1

. Review the conguration page to check the status of the network protocol. Enable it if necessary.

2

. Recongure the network settings if necessary.

238 Chapter 9 Solve problems ENWW

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