Datapath Hx4 handleiding
Handleiding
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Troubleshooting
Chapter 8 - Troubleshooting
8.1 Troubleshooting
8.1.1 Display Screens Turn Red
If all the display screens turn red, this indicates that there is an issue with HDCP compliance. Check both the input source and
the monitors are HDCP compliant. If neither are HDCP compliant it is possible to stop the Hx4 from automatically negotiating
an HDCP link by disabling HDCP in the Wall Designer application.
In the Devices tab, select the input to display the Advanced Timing Properties and uncheck the HDCP Enabled box.
8.1.2 Network Timing Out
The network connection fails and the Hx4 can’t be seen in devices. Indicates that an IP address needs to be set.
8.1.3 Front Panel LED Lights
On start-up all three lights will ash, after a few seconds the ashing should stop and the power light stays on permanently. If
the light continues to ash this indicates that the Hx4 requires a rmware upgrade.
To upgrade, connect the Hx4 via the USB or Network interface to a PC and open the Wall Designer application. Create a mon-
itor layout, allocate an input and auto- congure the Hx4. When the visual representation of the Hx4 appears in the Device
window a blue information icon will be displayed.
Click on the information icon for details of available upgrades.
8.1.4 Intermittent or Loss of Input Signal
If you lose your input signal or if the signal is intermittent it could mean there is a problem with the link rate between the source
and the Hx4.
Check that all cables are tted correctly.
8.2 Technical Support
Registered users can access our technical support using email and the Support Enquiry Form on our website, usually with a
response within 24 hours (excluding weekends).
8.2.1 Email
Send an email to support@datapath.co.uk with as much information about your system as possible. To enable a swift
response our support team will need to know the following details:
• Serial number of your Hx4.
• Version of Wall Designer.
• Firmware version.
• Details of the input source including any distribution ampliers
• The exact nature of the problem - please be as specic as possible.
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Bekijk gratis de handleiding van Datapath Hx4, stel vragen en lees de antwoorden op veelvoorkomende problemen, of gebruik onze assistent om sneller informatie in de handleiding te vinden of uitleg te krijgen over specifieke functies.
Productinformatie
| Merk | Datapath |
| Model | Hx4 |
| Categorie | Niet gecategoriseerd |
| Taal | Nederlands |
| Grootte | 5125 MB |
Caratteristiche Prodotto
| Kleur van het product | Zwart |
| Gewicht | 1860 g |
| Breedte | 316 mm |
| Diepte | 172 mm |
| Hoogte | 42 mm |
