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Warranty

21

Warranty

Stiebel

Eltron

Australia

Only

-

According

to

national

regulations

in

Australia

Stiebel

Eltron

Warranty

for

Ventilation

Solutions

Who

gives

the

warranty

1.

The

warranty

is

given

by

Stiebel

Eltron

(Aust)

Pty

Ltd

(A.B.N.

82

066 271

083)

of

294

Salmon

Street,

Port

Mel¬

bourne,

Victoria,

3207

(“we",

“us”

or

“our").

The

warranty

2.

This

warranty

applies

to

Stiebel

Eltron

Ventilation

Solu¬

tions

(the

“unir).

3.

Subject

to

the

warranty

exclusions

we

will

repair or

re¬

place,

at

our

absolute

discretion,

a faulty

component

in

your

unit

free

of

charge

if

it

fails

to

operate

in

accordance

with

its

specifications,

and

you

make

a

valid

warranty

claim

in

accordance

with

this

warranty,

during

the

war¬

ranty

period.

4.

If

we

repair

or

replace

a faulty

component

to

your

unit

un¬

der

this

warranty,

the

warranty

period

is

not

extended

from

the

time

of

the

repair

or

replacement.

5.

The

warranty

period

commences

on

the

date

of

comple¬

tion

of

the

installation

of

the

unit.

Where

the

date

of

com¬

pletion

of

installation

is

not

known,

then

the

warranty

period

will

commence

2

months

after

the

date

of

manu¬

facture.

6.

The

warranty

period

for

a

unit

used

for

domestic

purposes

is

shown

in

the

table

below.

Domestic

purposes

means

that

the

unit

is

used

in

a

domestic

dwelling.

Component

Warra

ntype

riod

All

components

2

years

7.

The

warranty

period

for

a

unit

used

for

commercial

pur¬

poses

is

shown

in

the

table

below.

Commercial

purposes

means

that

the

unit

is

used

for

a

non-domestic

purpose

and

includes

but

is

not

limited

to

being

used

in

a

motel,

hotel,

mining

camp

or

nursing

home.

Component

Warranty

period

All

components

2

years

Your

entitlement

to

make

a

warranty

claim

8.

You

are

entitled

to

make

a

warranty

claim

if:

-

you

own

the

unit

or

if

you

have

the

owner's

consent

to

represent

the

owner

of

the

unit;

-

you

contact

us

within

a

reasonable

time

of

discover¬

ing

the

problem

with

the

unit

and

in

any

event

within

30

days.

How

you

make

a

warranty

claim

9.

To

make

a

warranty

claim

you

must

provide

us

with

the

following

information:

-

The

model

number

of

the

unit;

-

A

description

of

the

problem

with

the

unit;

-

The

name,

address

and

contact

details

(such as

phone

number

and

e-mail

address)

of

the

owner;

-

The

address

where

the

unit

is

installed

and

the

loca¬

tion

(e.g.

in

laundry);

-

The

serial

number

of

the

unit;

-

The

date

of

purchase

of

the

unit

and

the

name

of

the

seller

of

the

unit;

-

The

date

of

installation

of

the

unit;

-

A

copy

of

the

certificate

of

compliance

when

the

unit

was

installed.

10.

The

contact

details

for

you

to

make

your

warranty

claim

Stiebel

Eltron

(Aust)

Pty

Ltd

294

Salmon

Street,

Port

Melbourne,

Vic¬

toria,

3207

1800 153

351

are:

Name:

Address:

Telephone:

(8.00

am

to

5.00

pm

AEST

Monday

to

Fri¬

day)

Contact

person:

Customer

Service

Representative

E-mail:

service@stiebel-eltron.com.au

11.

We

will

arrange

a

suitable

time

with

you

to

inspect

and

test

the

unit.

Warranty

exclusions

12.

We

may

reject

your

warranty

claim

if:

-

The

unit

was

not

installed

by

registered

and

qualified

tradespeople.

-

The

unit

was

not

installed

and

commissioned:

-

in

Australia;

-

in

accordance

with

the

Operating

and

Installation

Guide;

and

-

in

accordance

with

the

relevant

statutory

and

local

requirements

of

the

State

or

Territory

in

which

the

unit

is

installed.

-

The

unit

has

not

been

operated

or

maintained

in

ac¬

cordance

with

the

Operating

and

Installation

Guide.

-

The

unit

does

not

bear

its

original

Serial

Number

or

Rating

Label.

-

The

unit

was

damaged

by

or

is

faulty

due

to

any

or

any

combination

of

the following:

-

normal

fair

wear

and

tear;

-

connection

to

an

incorrect

or

faulty

power

supply;

-

connection

to

faulty

equipment,

such

as

a faulty

circuit

breaker;

-

accidental or

malicious

damage;

-

act of

God,

including

damage

by

flood,

storm,

fire,

lightning

strike,

cyclones,

earthquakes,

nat¬

ural

disasters

or

other

similar

actions

of

the

ele¬

ments;

-

wiring

not

to

AS/NZS

3000

standards;

-

ingress

of

vermin.

-

The

unit

was

damaged

before

it

was

installed

e.g.

it

was

damaged

in

transit.

-

An

unauthorised

person

has

modified,

serviced,

re¬

paired

or

attempted

to

repair

the

unit

without

our

consent.

-

Non

genuine

parts

other

than

those

manufactured

or

approved

by

us

have

been

used

on

the

unit.

13.

We

may

charge

you:

-

for

any

additional

transport

costs

if

the

unit

is

in¬

stalled

more

than

30

kilometres

from

our

closest

au¬

thorised

service

technician.

-

for

the

extra

time

it

takes

our

authorised

service

tech¬

nician

to

access

the

unit

for

inspection

and

testing

if

it

is

not

sited

in

accordance

with

the

Operating

and

In¬

stallation

Guide

or

not

readily

accessible

for

inspec¬

tion.

-

for

any

extra costs

of

our

authorised

service

techni¬

cian

to

make

the

unit

safe

for

inspection.

14.

You

must

ensure

that

access

to

the

unit

by

our

authorised

service

technician

is

safe

and

free

from

obstruction.

15.

Our

authorised

service

technician

may

refuse

to

inspect

and

test

the

unit

until

you

provide

safe

and

free

access

to

it,

at

your

own

cost.

16.

If

we

reject

your

warranty

claim

in

accordance

with

clause

12,

we

may

charge

you

for

our

authorised

service

techni¬

cian's

labour

costs

to

inspect

and

test

the

unit.

17.

In

order

to

properly

test

the

unit

we

may

remove

it

to

an¬

other

location

for

testing.

34

I

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