SMART Technologies SBID-7275R handleiding

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SMART Technologies

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Handleiding

Chapter 5

smarttech.com/kb/171539 44

Chapter 5: Troubleshooting

The display isn’t turning on 44

The display is turning on when it shouldn’t 45

The screen is blank or there’s a problem with the image on the screen 45

There’s no sound or there’s a problem with the sound 47

Touch isn’t working as expected 47

The pens and erasers aren’t working as expected 48

iQ apps aren’t working as expected 49

SMART software on connected computers isn’t working as expected 49

The SMART OPS PC module isn’t working as expected 50

Contacting your reseller for additional support 50

This chapter explains how to resolve a variety of common issues with the display and SMARTOPS PC

module (if installed). If the symptoms you’re encountering aren’t covered below or the solutions to the

symptoms don’t work, refer to the SMART knowledge base for additional troubleshooting information

community.smarttech.com/s/topic/0TOU0000000kAJ0OAM/interactive-displays

The display isn’t turning on

Symptom Troubleshooting steps

The power light isn’t lit. l Make sure the power cable is securely fastened to the power outlet and the display.

NOTE

If the power cable is connected to a power bar, make sure the power bar is securely

fastened to the power outlet and turned on.

l Make sure the switch beside the AC power inlet is in the ON (I) position.

l Make sure the power outlet is working by testing it with a different device.

l Make sure the power cable is working by testing it with a different device.

The power light is lit, but the screen is

blank.

l Pick up a pen or press the Power button on the convenience panel or the remote

control.

l Make sure the proximity sensors aren’t blocked.

l Restart the display.

l Determine if the problem is with the video.

See The screen is blank or there’s a problem with the image on the screen on the next

page.

Bekijk gratis de handleiding van SMART Technologies SBID-7275R, stel vragen en lees de antwoorden op veelvoorkomende problemen, of gebruik onze assistent om sneller informatie in de handleiding te vinden of uitleg te krijgen over specifieke functies.