Seagate Business Storage 2-Bay NAS handleiding

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Solving Problems General Troubleshooting Tips

Seagate Business Storage NAS Administrator Guide 35

6. Solving Problems

This chapter provides solutions to the most common problems you may encounter while

setting up and using your Seagate

NAS:

• “General Troubleshooting Tips” on page 35

• “Common Problems and Solutions” on page 35

General Troubleshooting Tips

If you have problems setting up or using your Seagate NAS, follow these suggestions:

• Ensure that the NAS is properly connected to your local network. Check that the Ethernet

cable is connected and functioning properly.

• Ensure that your network is functioning properly.

• Ensure that the NAS is properly connected to a power source and turned on. Check that

all disk drives are functioning properly.

• Ensure that your computer meets the Seagate NAS system requirements. See

“Computer Requirements” on page 5 for more information.

• Ensure that your computer is running a supported Web browser. See “Computer

Requirements” on page 5 for a list of supported browsers.

• Ensure that you are logging in with the correct administrator user name and password.

(Remember that passwords are case-sensitive.)

Common Problems and Solutions

This section provides solutions to common problems that may occur in your Seagate NAS.

I can’t connect to the NAS over the local network.

• Check that the NAS is powered on and connected to the network.

• Try connecting to the NAS from a different computer.

• Try using a different Ethernet cable.

I can’t connect to the NAS over the Web.

• Check that the NAS has Global Access enabled. In NAS Manager, go to Sharing >

Global Access.

• Enable Email Setup in NAS Manager and then send a test email. Go to System >

Administration.

Bekijk gratis de handleiding van Seagate Business Storage 2-Bay NAS, stel vragen en lees de antwoorden op veelvoorkomende problemen, of gebruik onze assistent om sneller informatie in de handleiding te vinden of uitleg te krijgen over specifieke functies.