Handleiding
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Channel and Broadcast Issues
215 "Weak or No Signal" displayed in TV mode or cannot nd
channel.
215 The TV is not receiving all channels.
215
The captions are not provided on a digital channel.
215 Broadcasting is deactivated.
External Device Connectivity Issues
216
The "Mode Not Supported" message appears.
216
The video is OK but there is no audio.
216
I want to connect to a PC and mobile device via screen
mirroring.
217 No screen appears when connecting the TV to an external
device.
217
I want to connect to a Bluetooth speaker.
217 The PC screen does not appear or it ickers.
Network Issues
218
Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
218
Wired network connection failed.
218
Connected to a local network, but not to the Internet.
Wireless One Connect Issues
219 Wireless One Connect cannot be found.
221
A message appears saying "Wireless One Connect is
disconnected. when viewing content provided by an
external input source (e.g., a terrestrial broadcast service,
set-top box or game console).
221 A message appears saying "The signal strength is low.
Adjust the location of your Wireless One Connect." when
viewing content provided by an external input source (e.g., a
terrestrial broadcast service, set-top box or game console).
222
The device does not automatically connect after position
adjustment.
222
A message appears saying "Please use the enclosed
Wireless One Connect power adapter to ensure proper
functionality."
Anynet+ (HDMI-CEC) Issues
223 What is Anynet+?
223 Anynet+ does not work. The connected device is not
displayed.
224 I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
224 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
224 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
224 The Anynet+ device won't play.
Remote Control Issues
225
The remote control does not work.
226
The mobile remote control does not work.
226
External devices cannot be operated with the TV remote
control.
Recording Issues
227 The Timeshift or recording function cannot be used.
227 Cannot record videos received from an external device or
Samsung TV Plus.
228 The "Format Device" message appears when the Timeshift
or recording function is used.
228
The recorded les on the TV are not played back on a PC.
Apps
229 I cannot nd the app I want.
229 I launched an app, but it's in a different language. How can I
change the language?
229
The app does not work properly. Its image quality is poor.
229
The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
230 Some les are interrupted during playback.
230 Some les can't be played.
Voice Assistant Issues
231
The microphone is off.
231
The voice commands do not work well.
231
Bixby/Alexa answers although I did not call it.
232
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
232
Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
232 During voice recognition, the heavy load message appears
and the function does not work.
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Productinformatie
| Merk | Samsung |
| Model | QN85Q6FAAF |
| Categorie | Televisie |
| Taal | Nederlands |
| Grootte | 24512 MB |
