Handleiding
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Channel and Broadcast Issues
215 "Weak or No Signal" displayed in TV mode or cannot nd
channel.
215 The TV is not receiving all channels.
215
The captions are not provided on a digital channel.
215 Broadcasting is deactivated.
External Device Connectivity Issues
216
The "Mode Not Supported" message appears.
216
The video is OK but there is no audio.
216
I want to connect to a PC and mobile device via screen
mirroring.
217 No screen appears when connecting the TV to an external
device.
217
I want to connect to a Bluetooth speaker.
217 The PC screen does not appear or it ickers.
Network Issues
218
Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
218
Wired network connection failed.
218
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
219 What is Anynet+?
219
Anynet+ does not work. The connected device is not
displayed.
220
I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
220 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
220 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
220
The Anynet+ device won't play.
Remote Control Issues
221
The remote control does not work.
221
External devices cannot be operated with the TV remote
control.
Recording Issues
222 The Timeshift or recording function cannot be used.
222
Cannot record videos received from an external device or
Samsung TV Plus.
223 The "Format Device" message appears when the Timeshift
or recording function is used.
223 The recorded les on the TV are not played back on a PC.
Apps
224
I cannot nd the app I want.
224
I launched an app, but it's in a different language. How can I
change the language?
224 The app does not work properly. Its image quality is poor.
224 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
225
Some les are interrupted during playback.
225 Some les can't be played.
Voice Assistant Issues
226
The microphone is off.
226
The voice commands do not work well.
226
Bixby/Alexa answers although I did not call it.
227
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
227
Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
227
During voice recognition, the heavy load message appears
and the function does not work.
227
I want to see weather information of the desired area.
Other issues
228 The TV is hot.
228 The TV smells like plastic.
228 The settings are lost after 5 minutes or every time the TV is
turned off.
228 The TV is tilted to the side.
229 The stand is wobbly or crooked.
229 I want to know how to attach and remove the TV stand.
229 A POP (TV’s internal banner ad) appears on the screen.
229 The screen is off, but I hear noise.
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Productinformatie
Merk | Samsung |
Model | QN75Q82DAF |
Categorie | Televisie |
Taal | Nederlands |
Grootte | 25014 MB |