Handleiding
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180 The subtitles are not provided on a digital channel.
180
Broadcasting is deactivated.
External Device Connectivity Issues
181
The "Mode Not Supported" message appears.
181 The video is OK but there is no audio.
181 I want to connect to a PC and mobile device via screen
mirroring.
182
No screen appears when connecting the TV to an external
device.
182 I want to connect to a Bluetooth speaker.
182 The PC screen does not appear or it ickers.
Network Issues
183
Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
183
Wired network connection failed.
183 Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
184
What is Anynet+?
184
Anynet+ does not work. The connected device is not
displayed.
184
I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
185 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
185 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
185 The Anynet+ device won't play.
Remote Control Issues
186
The remote control does not work.
186
External devices cannot be operated with the TV remote
control.
Recording Issues
187 The Timeshift or recording function cannot be used.
187 Cannot record videos received from an external device.
187 The "Format Device" message appears when the Timeshift
or recording function is used.
187 The recorded les on the TV are not played back on a PC.
Apps
188 I cannot nd the app I want.
188
I launched an app, but it's in a different language. How can I
change the language?
188
The app does not work properly. Its image quality is poor.
188 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
189 Some les are interrupted during playback.
189 Some les can't be played.
Voice Assistant Issues
190
The microphone is off.
190 Bixby answers although I did not call it.
191 I spoke "三星小贝" but Bixby does not answer.
191 Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
191
During voice recognition, the heavy load message appears
and the function does not work.
191 I want to see weather information of the desired area.
Other issues
192
The TV is hot.
192
The TV smells like plastic.
192
The settings are lost after 5 minutes or every time the TV is
turned off.
192
The TV is tilted to the side.
192
The stand is wobbly or crooked.
193
I want to know how to attach and remove the TV stand.
193
A POP (TV’s internal banner ad) appears on the screen.
193 The TV is making a popping noise.
193 The TV is making a humming noise.
Diagnosing TV operational issues
194 Self Diagnosis
196 Cannot select Broadcast Signal in Self Diagnosis.
196 Reset Smart Hub
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Productinformatie
| Merk | Samsung |
| Model | QA65QNX9DAJ |
| Categorie | Televisie |
| Taal | Nederlands |
| Grootte | 21331 MB |
