Rowenta X-Plorer Serie 240 Ai RR9675 handleiding

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Rowenta

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Handleiding

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Common issues and solutions

FAULT SOLUTION

Thecentralbrushdoesnotrotate

• Check wether the main brush is blocked by any foreign item, remove the main

brush and clean it.

• Check wether the central brush and the brush cover are correctly installed.

Abnormal action or sweep route

of the robot

• Carefully clean the sensors with dry cloth.

• SwitchOFFtherobotbypressingandholdingtheSTARTbuttonfor5seconds,

waitfor30secondsandswitchonbypressingandholdingtheSTARTbutton

for 5 seconds to restart the robot.

No water released during

mopping

• Make sure there is enough water in the water tank.

• Check wether the water tank is correctly installed.

• Check wether the humidity level is set at the desired level in the application.

• Check whether the water outlet is blocked.

Therobotcannotconnecttoyour

Wi-Fi network

• Ensure that your Wi-Fi router supports 2.4GHz and 802.11 b/g/n bands as this

equipmentdoesnotsupport5GHzbands.

• Check if the automatic reconnection to your domestic WiFi network is correct

• Activate the mobile data of your smartphone

• Don’tuseaVPN(VirtualPrivateNetwork)

• Retry the process and check that you have selected the correct WiFi network

• Retry the process and make sure you have entered the correct WiFi password

• Keep your phone close to the robot and the station until the end of the pairing

process

• After several attemps, unplug and replug the product

• Resettherobot,opentheipcover,pressandholdthe«Home»buttonfor

15seconds

• Pressandholdfor5secondsthe«Home»and«Start»buttonuntilthetwo

buttons lights are blinking

• Restart your smartphone

• In case a warning window appears for internet connection, please maintain

the connection with the robot

• If the failure persists, contact our support team (telephone number

dependingonyourcountryofresidence,nditontheassistanceleaetinthe

packaging).

• Make sure the station light indicator is white when it’s connected to power

and when the robot is not on the station.

Themapislost

• Themapmaybelostiftherobothasbeenmanuallymovedtoanother

location during cleaning or if the home environment has been changed

(moved furniture). Please restart mapping by launching in the app a new

exploration or a new cleaning session from the station.

Therobotreturnstothestation

beforeithasnishedcleaning

• Thebatterylevelmaybetoolowtonishcleaning,therobotwillreturntothe

station to charge. When its battery is full, the robot will resume cleaning where

ithaslefttonishcleaning.

• Therobotmaybeunabletoreachcertainareasblockedbyfurnitureor

barriers, tidy up these area to make them accessible.

• Verifythenogozonesandnomopzonessetintheapplication.Add,modify

or delete zones according to your needs.

Therobotgetsstuck

• Therobotmaybetangledwithsomething,manuallyremovetheblockeditem

andrestartthecleaningsessionbypressingtheSTARTbutton.

• Therobotmaybestuckunderfurniturewithanentranceofsimilarheight,

please set a physical barrier or a no go zone in the app.

• Rotate and press the wheels to check wether there is any foreign object

wrapped or stuck, remove it.

Therobotfailstorecognize

objects

• Make sure the cleaning are is well illuminated.

• Clean the lenses and sensors with a clean soft dry cloth.

• Make sure the lenses and sensors are not blocked.

FAULT SOLUTION

Cannot start the robot

• Make sure the robot is connected to power supply.

• Make sure the battery is fully charged.

• MakesuretherobotisON.PressandholdtheSTARTbuttonfor5seconds

until the robot lights are on.

• Donottrytousetherobotwithoutthe«vacuumonly»moduleorthewatertank.

• Check whether the dust box and water tank are properly installed.

Therobotsuddenlystops

working

• Check whether the robot is stuck or blocked by obstacles.

• Check wether the battery is too low.

• If the problem persists, please switch OFF the robot by pressing and holding

theSTARTbuttonfor5seconds.Waitfor30seconds,andswitchONby

pressingtheSTARTbuttonfor5secondstorestartit.

• Theappliancemaybeoverheating:

ū Stop the appliance and leave cool for at least 1 hour.

ū If it overheats on repeated occasions, contact the Approved Services

Center.

Cannot charge the robot

• Make sure the station is properly connected to the power.

• MakesuretherobotisON.PressandholdtheSTARTbuttonfor5seconds

until the robot lights are on.

• Checkwhethertheindicatorontherobotisashingduringcharging.

• Wipe dust off charging contacts with dry cloth.

• Make sure the robot and the station are connected through the charging

contacts.

• Donottrytousetherobotwithoutthe«vacuumonly»moduleorthewatertank.

• Make sure the station light is white when it’s connected to power and robot is not

on the station.

Thechargerisgettinghot

• Thisisperfectlynormal.Therobotcanremainpermanentlyconnectedtothe

station without any risk.

Therobotcannotreturntothe

station

• Clear the station of objects within 0.5 m on the left and right sides and within

1.5 m ahead.

• Make sure that the robot starts cleaning from the station without abnormal

movement.

• When the robot is near the station, it can return faster. But if the station is

located far away, the robot will need more time to return. Please wait during

its return.

• Clean the charging contacts with dry cloth.

• Make sure the station light is white when it’s connected to power and robot is

not on the station.

Thecleaningscheduleisnot

executed

• Makesuretherobothasbeenpoweredon.PressandholdtheSTARTbutton

for 5 seconds until the robot lights are on.

• Make sure the cleaning schedule has been set correctly in the application at

the desired time, and the cleaning schedule is saved.

• Check wether the battery level is too low to start cleaning.

• Therobotwillnotstartanyscheduledcleaningwhenataskisbeing

performed.

• Check whether the dust box and water tank are properly installed.

Thesuctioniswhistlingor

running is very loud during

cleaning

• Check the suction inlet for any obstruction.

• Empty the dust bin.

• Cleanthelter.

• Checkwetherthelteriswetduetowaterorotherliquidsontheoor.Letthe

lterdrynaturallythoroughlybeforeuse.

• Check wether the dust box and water tank are properly installed.

• Check wether the main brush or side brush is blocked by any foreign item,

remove the main brush or side brush and clean it.

Common issues and solutions

Bekijk gratis de handleiding van Rowenta X-Plorer Serie 240 Ai RR9675, stel vragen en lees de antwoorden op veelvoorkomende problemen, of gebruik onze assistent om sneller informatie in de handleiding te vinden of uitleg te krijgen over specifieke functies.