Promise Technology VESS A3340S Handleiding (243 Pagina's)

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TroubleshootingVess A3340s / Vess A3340d / Vess A3340 PoE

LED Troubleshooting Quick Guide

See illustration on next page.

System

Fan

Global

RAID

HDD

PSU

Diagnosis Check System Event Corrective Action

LD critical Logical drive status set

to critical

Replace failed HDD and

rebuild LD

Failed

HDD

Spare

Rebuild Rebuild is started Wait until rebuild is

nished.

Both indicators will light

green when rebuild is

completed.

LD ofine Logical drive status set

to ofine. Possible data

loss.

Contact Technical Support

Controller

temperature above

critical threshold

Enclosure temperature

is above critical

threshold

Check enclosure airow,

remove any obstruction.

PSU failure

PSU is NOT installed

PSU is malfunctioning

and turned off

Check PSU power

cord, plug and power

connection.

PSU is NOT installed

PSU has been removed

Check PSU connection.

Try unplugging power and

plugging back in. Replace

power cord if needed.

CPU fan malfunction PSU is NOT installed Contact Technical Support

System fan failure Fan NOT installed Replace system fan

module

Motherboard

voltage out of range

Voltage power is out of

threshold range

Contact Technical Support

HDD temperature

warning

Firmware detects

physical drive

temperature exceeded

threshold

Check enclosure airow,

remove any obstruction.

HDD temperature

out of critical

threshold

Firmware detects

physical drive

temperature exceeded

critical threshold

Check enclosure airow,

remove any obstruction.

Controller

temperature

warning

Enclosure temperature

exceeded warning

threshold

Check enclosure airow,

remove any obstruction.

blinking red

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