Newland MT93 Megattera Standard handleiding

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Newland

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Handleiding

Troubleshooting

Problem

Possible Cause & Solution

Type

Description

Battery

Charging LED is OFF when

charging.

Ensure the AC adapter is plugged in properly.

Stop charging or charging

slowly in a low-temperature

environment.

Charging protection is enabled when the temperature is lower than 0 degrees

Celsius. To continue charging at normal speeds, please move to a warmer

environment before charging your device.

Noticeably short battery life.

1. Check the battery level. If the battery is almost depleted, recharge it.

2. Restart the terminal, if the problem remains, please contact the after-sales

service center.

Fully charged battery is

depleted after the terminal is

switched on.

Restart the terminal, if the problem remains, please contact the after-sales service

center.

USB

USB communication failure

1. Ensure that the USB cable connections are secure.

2. Ensure that there is no contaminant inside the USB port.

3. If the problem remains, please contact the after-sales service center.

LCD

Screen

No display

1. Ensure the terminal is switched on.

2. If the terminal is in sleep mode, press the Power key to wake it up.

3. Check the battery level. If the battery is depleted, recharge it.

4. If the problem remains, please contact the after-sales service center.

System

Cannot switch on

1. Check the battery level. If the battery is depleted, recharge it.

2. Switch the terminal on after using the included AC adapter to connect it to a

power outlet. If the problem disappears, then continue to charge the terminal. If

the problem remains after charging the terminal for a while, please contact the

after-sales service center.

System halted

1. The problem may be caused by bugs on downloaded apps. Ensure that only

reliable apps are used.

2. The problem may be caused by a sudden or unexpected power loss. Long press

the power key for 10 seconds, and then restart the terminal.

3. If the problem remains, please contact the after-sales service center.

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