Handleiding
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If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone
numbers for your country or region, go to
https://pcsupport.lenovo.com/supportphonelist.
Retrieve my BitLocker recovery key in Windows
Problem: How to retrieve my BitLocker recovery key in Windows?
Solution: To retrieve your BitLocker recovery key in Windows, choose one of the following solutions:
• In your Microsoft account:
1. Open a web browser on any device such as mobile phone with internet access.
2. Sign into your Microsoft account at
https://account.microsoft.com/devices/recoverykey.
3. Follow on-screen instructions to find the recovery key.
• On a printed paper:
Find out the paper with the record of BitLocker recovery information if you have printed or recorded the
recovery key on the paper.
• On a USB flash drive:
1. Connect the USB flash drive into a USB-compatible connector on your computer.
2. Follow the on-screen instructions to find the recovery key.
• By your administrator:
Contact your administrator to have the recovery key if your computer is connected to a domain or signed
into an organization using a work or school e-mail account.
For more details, go to
https://support.microsoft.com/windows/finding-your-bitlocker-recovery-key-in-windows.
If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone
numbers for your country or region, go to
https://pcsupport.lenovo.com/supportphonelist.
OS problems
Install the Windows operating system
Problem: How to install the Windows operating system?
Solution: To install the Windows operating system, take the following steps:
Attention:
• It is recommended that you update your operating system through official channels. Any unofficial update
might cause security risks.
• The process of installing a new operating system deletes all the data on your internal storage drive,
including the data stored in a hidden folder.
• Before installing or upgrading a particular Windows version, make a backup copy of all the data that you
want to keep.
• Ensure that your computer is connected to the network and ac power during the whole process.
1. Get your computer ready for installing the Windows operating system. Take the following steps:
a. Microsoft
®
constantly makes updates to the Windows operating system. Before installing a particular
Windows version, check the compatibility list and the minimum system requirements for the
Windows version. For details, go to
https://support.lenovo.com/solutions/ht512575.
Chapter 5. Frequently asked questions 49
Bekijk gratis de handleiding van Lenovo 13w 2-in-1 Gen 3, stel vragen en lees de antwoorden op veelvoorkomende problemen, of gebruik onze assistent om sneller informatie in de handleiding te vinden of uitleg te krijgen over specifieke functies.
Productinformatie
| Merk | Lenovo |
| Model | 13w 2-in-1 Gen 3 |
| Categorie | Laptop |
| Taal | Nederlands |
| Grootte | 12729 MB |
